Rice Prioritization & Decision-Making

Rice Prioritization & Decision-Making

Rice Prioritization & Decision-Making

Use it when you need a clear, data-driven way to rank features when resources are tight.

Category

Prioritization & Decision-Making

Prioritization & Decision-Making

Originator

Intercom

Intercom

Time to implement

1 day

1 day

Difficulty

Intermediate

Intermediate

Popular in

Growth

Growth

Engineering

Engineering

What is it?

RICE is a feature-prioritization framework that helps you quantitatively rank ideas to maximize impact with limited resources.

RICE stands for Reach (how many users or events, new sign-ups, purchases, sessions, a feature will touch), Impact (the magnitude of effect on user behavior or revenue, usually on a simple scale), Confidence (how sure you are about your Reach and Impact estimates), and Effort (the total development time, commonly in person-weeks). By combining these four factors into a single score, RICE cuts through opinion and bias, giving you a repeatable, transparent way to decide what to build next.

It solves the core problem of “Which feature moves the needle fastest?” and aligns engineering, design, and business teams around a shared, data-backed roadmap.

Why it matters?

RICE forces you to focus on features that deliver the biggest return on investment, so you ship high-leverage work faster, reduce wasted engineering cycles, and accelerate key metrics like activation and retention. By standardizing prioritization across your team, you turn roadmap debates into constructive data discussions, unlocking sustained growth.

How it works

Growth co-pilot turns your toughest product questions into clear, data-backed recommendations you can act on immediately.

1

Gather your candidate ideas

Start with a curated list of features, experiments, or improvements pulled from customer feedback, analytics, or strategic goals. Clarity at this stage prevents noise in your scoring.

2

Estimate Reach

Define a timeframe (e.g., quarter) and quantify how many users or events each idea will touch. Use real data, marketing funnel stats, active user counts, or event tracking, to keep estimates grounded.

3

Score Impact

On a simple scale (e.g., 3 = massive impact, 1 = minimal), rate how much each idea will boost your key metric (conversion rate, retention, revenue). Be consistent: align the team on what each point on the scale means.

4

Rate Confidence

Express your certainty in Reach and Impact as a percentage (e.g., 80% if you've got solid analytics, 40% for a gut-check). This penalizes wild guesses and surface-level hunches.

5

Calculate the RICE score

Multiply Reach × Impact × Confidence, then divide by Effort (in person-weeks). Rank your ideas by score, then review top contenders for strategic fit before locking in your roadmap.

Frequently asked questions

Growth co-pilot turns your toughest product questions into clear, data-backed recommendations you can act on immediately.

What does RICE stand for and why those factors?

RICE stands for Reach, Impact, Confidence, and Effort. Those four dimensions give you a balanced, data-informed view of both the potential benefit (Reach × Impact), your belief in that estimate (Confidence), and the cost to build (Effort).

What does RICE stand for and why those factors?

RICE stands for Reach, Impact, Confidence, and Effort. Those four dimensions give you a balanced, data-informed view of both the potential benefit (Reach × Impact), your belief in that estimate (Confidence), and the cost to build (Effort).

How is RICE different from ICE?

ICE (Impact, Confidence, Ease) skips Reach, making it quicker but less precise if you have audience data. Use ICE for rapid ideation loops; choose RICE when you need a rigorous, growth-metric-driven roadmap backed by real user numbers.

How is RICE different from ICE?

ICE (Impact, Confidence, Ease) skips Reach, making it quicker but less precise if you have audience data. Use ICE for rapid ideation loops; choose RICE when you need a rigorous, growth-metric-driven roadmap backed by real user numbers.

How do I estimate Reach without perfect data?

Anchor to a known metric, monthly active users, sign-ups, or daily sessions, and project the percentage you expect this feature to touch. If your analytics are fuzzy, use historical A/B results or small user surveys to ground your guesswork.

How do I estimate Reach without perfect data?

Anchor to a known metric, monthly active users, sign-ups, or daily sessions, and project the percentage you expect this feature to touch. If your analytics are fuzzy, use historical A/B results or small user surveys to ground your guesswork.

What's the best way to assign Impact scores?

Pick a consistent scale (e.g., 0.5 = minimal, 1 = low, 2 = medium, 3 = high). Tie each point to an expected percentage lift in your core metric. Agree as a team on those thresholds so everyone interprets scores the same way.

What's the best way to assign Impact scores?

Pick a consistent scale (e.g., 0.5 = minimal, 1 = low, 2 = medium, 3 = high). Tie each point to an expected percentage lift in your core metric. Agree as a team on those thresholds so everyone interprets scores the same way.

Can RICE work for non-product teams?

Absolutely. You can apply RICE to marketing campaigns, content ideas, or even operational projects by swapping Effort for budget and defining Reach and Impact in relevant KPIs, like email opens or process cycle time.

Can RICE work for non-product teams?

Absolutely. You can apply RICE to marketing campaigns, content ideas, or even operational projects by swapping Effort for budget and defining Reach and Impact in relevant KPIs, like email opens or process cycle time.

You've used RICE to surface your highest-ROI features. Now run them through CrackGrowth's diagnostic to expose hidden UX friction and supercharge your next experiment.